This Returns & Refunds Policy outlines the terms under which Utility Tool Repair LLC accepts returns and processes refunds for both product purchases and repair services. By engaging our services or making a purchase, you agree to the terms described below.

Last Updated: June 2026

1. Product Returns

Utility Tool Repair LLC accepts returns on eligible product purchases — including equipment, tools, and gear purchased through our online store or directly — subject to the following conditions:

• Return requests must be submitted within 30 days of the delivery or pickup date.
• Items must be returned in their original, unused, and unopened condition, with all original packaging, documentation, and accessories included.
• Items that have been used, installed, modified, or damaged after delivery are not eligible for return.
• Custom orders, special-order items, and items marked as non-returnable at the time of purchase are final sale and cannot be returned.

To initiate a return, contact us at Chris@blsmn.com or call 612-290-0771 before sending any items back. Unauthorized returns — items sent back without prior approval — will not be accepted and may be returned to the sender at their expense.

2. Refunds on Returned Products

Once a returned item is received and inspected, we will notify you of the outcome. If the return is approved:

• Refunds will be issued using the original payment method.
• Please allow 5–10 business days for the refund to be reflected, depending on your bank or payment provider.
• Original shipping charges, if applicable, are non-refundable unless the return is the result of our error.

If the returned item does not meet the eligibility criteria outlined above, we reserve the right to decline the refund and return the item to you.

3. Damaged or Incorrect Items

If you receive a product that is damaged in transit or does not match what was ordered, contact us within 7 days of receipt. Please retain all original packaging and include photographs of the damage or discrepancy when reaching out. We will work with you to arrange a replacement, exchange, or refund as appropriate.

4. Repair & Maintenance Services

Due to the nature of repair and reconditioning work, completed services are generally non-refundable once the equipment has been returned to the customer. However, Utility Tool Repair LLC stands behind the quality of our workmanship. If you are not satisfied with a repair, we encourage you to contact us directly so we can assess the situation and determine the appropriate resolution on a case-by-case basis.

To raise a concern about a completed repair, please contact us within 30 days of receiving your equipment and provide:

• Your original service order number or invoice
• A clear description of the issue or concern
• Any supporting documentation or photographs, where applicable

We are committed to fair and reasonable outcomes and will work with you to find a resolution. Nothing in this policy limits any rights you may have under applicable Minnesota state law.

5. Warranty Claims

Warranty claims on repaired equipment or purchased products are handled separately under our Warranty & Workmanship terms, as outlined in our Terms & Conditions. If you believe your claim qualifies as a warranty issue rather than a standard return, please reach out so we can route it appropriately.

6. Non-Returnable Items

The following are not eligible for return or refund under any circumstance:

• Items that have been used, installed, or put into service
• Custom-fabricated or special-order products
• Completed repair and reconditioning services
• Items returned without prior authorization
• Items returned beyond the 30-day return window

7. Contact Us

For all return requests, refund inquiries, or service concerns, please get in touch before taking any action. We’re here to help.