This Privacy Policy describes how Utility Tool Repair LLC (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide when using our website or engaging our services. We are committed to handling your information responsibly and transparently.

Last Updated: June 2026

1. Information We Collect

We collect personal information in the following ways:

1.1 Contact Form

When you submit an inquiry through our website contact form, we collect:

• First and last name
• Email address
• Phone number
• The message or inquiry you submit

1.2 Referral Form Submissions

If you submit a referral through our website, we may collect the name and contact details of both the referring party and the referred individual or company, solely for the purpose of following up on the referral.

1.3 WooCommerce Account & Checkout

When you create an account or place an order through our online store, we collect:

• First and last name
• Email address
• Phone number
• Billing address
• Shipping address
• Order history and transaction details

Payment card details are processed securely through our payment processor and are not stored on our servers.

1.4 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device type, referring URL, and pages visited. This information is used to maintain website security and understand general usage patterns.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries, quote requests, and service requests submitted through our contact form
• To process and fulfill product orders, including shipping and delivery coordination
• To create and manage customer accounts on our online store
• To send order confirmations, service updates, and relevant transactional communications
• To follow up on referral submissions
• To maintain the security and functionality of our website
• To comply with applicable legal obligations

We do not use your personal information for unsolicited marketing communications without your consent.

3. How We Share Your Information

Utility Tool Repair LLC does not sell your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party providers who assist in operating our website, processing payments, or fulfilling orders — such as our payment processor and shipping carriers. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal compliance: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

4. Cookies

Our website uses cookies — small text files stored on your device — to support basic site functionality. WooCommerce uses cookies to maintain your shopping cart session and remember login state. You may disable cookies through your browser settings, though doing so may affect the functionality of the online store.

If you have questions about specific cookies in use on this site, please contact us directly.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining order records for accounting and legal compliance purposes. Contact form submissions are retained for a reasonable period to support follow-up and service continuity. You may request deletion of your data at any time by contacting us directly (see Section 8).

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our online store operates over an encrypted HTTPS connection. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website and services are intended for business and professional use and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us so we can remove it promptly.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent for communications at any time

To exercise any of these rights, contact us at Chris@blsmn.com. We will respond within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to third-party websites, including our brand partners and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before submitting any personal information.

10. Changes to This Policy

Utility Tool Repair LLC reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: